Office hours: You can reach us by phone between 10:00–18:00 on weekdays and Saturdays, as well as during cruises, from May to September. From October to April, we only respond to enquiries via email.

Online booking: Closes two hours before the scheduled cruise.

Cancellations: Call +358 457 345 6030 during office hours or email [email protected] if you need to cancel your cruise.

Changes and cancelled cruises:

Prices and timetables may be subject to change. We reserve the right to cancel cruises at short notice or on the day of departure due to weather, technical issues or insufficient bookings. In the event of a cancelled cruise, a full refund will be issued for any prepayment made.

Pets: Pets are only permitted onboard when the entire vessel has been chartered or when a private saloon has been booked.

Smoking: Permitted in the designated area on deck.

Payment: You can pay by cash or card onboard. Companies may pay by invoice, subject to prior agreement.

Cancellation policy

Cancellations for groups of up to 8 people

Cancellations for bookings of up to 8 people on a regular cruise must be made at least 14 days before departure.

Cancellations made less than 14 days before departure will not be refunded.

Cancellations made less than 24 hours before departure or no-shows will be invoiced for the full value of the booking (100%) — any prepayment will be deducted. Exceptions may be made in cases such as illness, subject to a medical certificate.

Cancellations for groups of 9 or more

Cancellations for bookings of 9 or more people on a regular cruise must be made at least 14 days before departure.

Cancellations made less than 14 days before departure will not be refunded.

Cancellations made less than 7 days before departure will be invoiced for the full value of the booking (100%).

Cancellations for chartered vessels

Cancellations for chartered vessels should be made at least 30 days before departure. Late cancellations will be invoiced for 50% of the total booking value.

Cancellations made less than 21 days before departure will be invoiced for the full value of the booking (100%).

Privacy policy

We are committed to ensuring a high level of data protection that safeguards your personal privacy when using our services. This privacy policy explains how your personal data is processed and protected, your rights, and how you can exercise them. We strive to ensure that you feel confident in the way we handle your personal data. If you have any questions, please do not hesitate to contact us. You will find our contact details at the bottom of this page.

Who is responsible for the personal data we collect?

KEO Rederi AB (reg. no. 2996811-1) is the data controller for the personal data you provide to us through bookings and other contact with us, and is responsible for the processing of this data.

Where is your personal data stored?

We aim to process your personal data within the European Economic Area (EEA) and all our own IT systems to the greatest extent possible, but data may also be transferred to and processed in a country outside the EEA (a so-called “third country”). Such transfers only take place to countries with an adequate level of protection and in accordance with applicable legislation. Where transfers are made to a partner providing a service in the USA, this only applies to companies covered by the so-called “Privacy Shield”, an agreement on the protection of personal data between the EU and the USA.

What kind of personal data do we collect?

We collect personal data that you provide to us when making bookings on our website, by phone or by email. The personal data you provide may include contact information, address, dietary requirements, travel companions and payment information. We may also collect certain personal data from external partners, such as address information from public registers and creditworthiness information from credit rating agencies, banks or credit information companies.

How do we use your personal data?

We may use your personal data for the following purposes:

• Processing bookings or orders through our booking system on the website
• Meeting authority requirements for passenger lists in the event of an accident
• Contacting you by phone, email or letter
• Contacting you in the event of a problem with a booking or the delivery of services
• Correspondence regarding enquiries and other information
• SMS notifications
• Marketing services and products, directly or indirectly
• Invoicing for ordered services
• Analysing statistics relating to our services
• Announcing winners of competitions we organise
• Sending surveys to improve our services and offerings
• Preventing misuse or other inappropriate use of our website

We store your data for as long as is necessary to fulfil the above purposes, or for as long as we are legally required to do so. After this, your personal data will be deleted.

What are your rights?

You have the right to request information about the personal data we hold about you at any time. If your data is incorrect, incomplete or irrelevant, you may request that it be corrected or deleted. We cannot delete your data where there is a legal obligation to retain it, such as accounting regulations, or where there are other legitimate reasons why the data must be kept, for example unpaid invoices. You may withdraw your consent to our use of your data for marketing purposes at any time. You can also contact us by letter, email or phone. See contact details below.

Who may we share your personal data with?

In order to provide the services mentioned above and fulfil our obligations to you as a customer, we share your personal data with companies that act as data processors on our behalf. Data processors handle the information on our behalf and in accordance with our instructions, and assist us with IT services, payment services, transport and marketing. This only takes place for the purposes for which we collected the information, and only with companies that can provide sufficient guarantees regarding the security and confidentiality of personal data.

We never forward, sell or exchange your personal data for marketing purposes to third parties.

How do we protect your personal data?

To ensure that personal data sent to our website cannot be read by unauthorised parties, all such information is encrypted and transmitted via a secure connection.

Links to other websites and applications

Our services may contain links to other applications and/or websites not controlled by KEO Rederi AB. This privacy policy applies only to your use of our services. KEO Rederi AB is not responsible for the content of linked applications/websites or any processing of personal data carried out by the owners or operators of linked websites.

Transfer of business

If we sell, reorganise or otherwise transfer all or part of our business, your personal data may be transferred at the same time.

Data controller

KEO Rederi AB Reg. no: 2996811-1 Norrhagsvägen 11 22150 Jomala Finland, Åland

Phone: +358 457 345 6030

Email: [email protected]

This privacy policy was last updated: 30 April 2024